Frequently Asked Questions
Everything you need to know about shopping at Pet-centar.hr
What are your shipping costs and delivery times?
We offer standard shipping across the country. Delivery typically takes 2-5 business days. Shipping is free for all orders over €50, while a flat rate applies to smaller orders.
Can I return an item if it doesn't fit my pet?
Yes, we have a 14-day return policy. Items must be in their original condition, unworn, and with all tags attached. Please consult our size guide before purchasing to ensure the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Maestro), PayPal, and direct bank transfers. All transactions are secured with industry-standard encryption.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery.
Are the materials used in your pet apparel safe?
Absolutely. We prioritize high-quality, non-toxic, and breathable fabrics to ensure your pet's comfort and safety. Each product page lists specific material details.
Do you offer international shipping?
Currently, we primarily serve domestic customers, but we are working on expanding our shipping zones. Please contact our support team for specific international inquiries.